Privacy Policy

1. Data Controller

Erudika Ltd., 4 Lelinska chuka Street, Sofia 1618, Bulgaria. Email: [email protected].

2. Personal Data We Collect

• Contact details you provide (name, email, company, message).
• Account or contract details when you request support or services.
• Technical data such as IP address, browser type, and basic device information.
• Usage data from analytics (pages visited, time on site, referral source).

3. Legal Bases for Processing

• Consent (e.g., marketing emails, optional analytics).
• Contract performance (e.g., providing support or services you request).
• Legitimate interests (e.g., securing our site, improving our services).
• Legal obligations (e.g., accounting and compliance requirements).

4. How We Use Your Data

• Respond to inquiries and provide support.
• Deliver products or services you request.
• Improve our website and user experience.
• Maintain security, prevent fraud, and comply with legal obligations.

5. Cookies and Analytics

We use essential cookies for site functionality. We may use privacy-friendly analytics to understand site usage. Where required, we ask for consent before placing non-essential cookies.

6. Sharing and International Transfers

We share data only with service providers who process data on our behalf (e.g., hosting, email, analytics). If data is transferred outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only as long as needed for the purposes described, or as required by law. We periodically review and delete data that is no longer necessary.

8. Your Rights

• Access your personal data and request a copy.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal requirements).
• Object to processing or request restriction.
• Data portability where applicable.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

9. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

10. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect data from children. If you believe a child has provided us data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.

12. Contact

For privacy-related requests, contact us at [email protected].